Acceptable Use Policy

1. Overview

This Acceptable Use Policy ("AUP") governs your use of Upscale.media's AI image and video enhancement services. By using our services, you agree to comply with this policy. This policy is designed to ensure safe, legal, and responsible use of AI-generated content.

2. Content Standards — Six Categories of Prohibited Content

You may NOT use Upscale.media to generate, process, or distribute the following types of content:

2.1 Pornography / NSFW Content

Any sexually explicit, adult, or obscene content. This includes:

• Sexually explicit images or videos
• Adult content of any kind
• Any content that sexualizes individuals without their consent

2.2 Violence / Graphic Content

Any violent, gory, or graphically disturbing content, including:

• Graphic depictions of violence, injury, or death
• Content promoting, encouraging, or glorifying violence
• Terrorist or extremist content

2.3 Hate Speech

Any content that promotes hatred, discrimination, or violence against individuals or groups based on:

• Race, ethnicity, or national origin
• Religion
• Gender, sexual orientation, or gender identity
• Disability or other protected characteristics

2.4 Child Safety (CSAM)

⚠️ ZERO TOLERANCE — This is a hard line. Violations will result in immediate account termination and mandatory reporting to authorities.

• Any content depicting, exploiting, or sexualizing minors
• Child sexual abuse material (CSAM) of any kind
• Any content that endangers children

2.5 Deepfakes / Impersonation

Any content that impersonates real individuals or creates deceptive media:

• Deepfake images, audio, or video of real people without their consent
• Content impersonating public figures, celebrities, or private individuals
• Any content designed to deceive viewers about its origin or authenticity
• Fraudulent or defamatory content

2.6 Copyright / Trademark Infringement

Any content that violates intellectual property rights:

• Unauthorized reproduction of copyrighted images, artwork, or videos
• Use of trademarked logos, brands, or proprietary content
• Content that infringes on any third party's intellectual property rights

3. Content Moderation System

Upscale.media employs a multi-layer content moderation system:

3.1 Automated Review (Real-time)

• Input filtering: All user prompts and uploaded content are scanned before processing
• Output filtering: Generated content is evaluated for safety before delivery
• Behavioral analysis: Usage patterns are monitored for anomalous activity

We use a combination of automated content safety systems to detect and block prohibited content.

3.2 Human Review

• Content flagged by automated systems is reviewed by our trust and safety team
• User reports of violations are investigated by trained moderators
• Our moderation team is trained in content safety and operates under strict confidentiality

3.3 Content Classification

Level	Description	Response Time
L1 — Critical	CSAM, terrorism content	Immediate block + law enforcement
L2 — High Risk	Severe violations (deepfakes, explicit violence)	Within 24 hours
L3 — Medium Risk	General policy violations	Within 3 business days
L4 — Low Risk	Minor violations, warnings	Within 5 business days

4. User Responsibilities

When using Upscale.media, you must:

• Ensure you have the legal right to process and enhance any images you upload
• Not upload personal data of individuals without their consent
• Not use the service to circumvent copyright or intellectual property protections
• Maintain the confidentiality of your account credentials
• Report any violations or suspicious activity to our team

5. Enforcement Actions

Violations of this policy may result in:

Action	Applied For
Content removal	Confirmed policy violations
Written warning	First-time minor violations
Service restriction	Repeated violations or single L3 violations
Account suspension	L2 violations or accumulated L3 violations
Permanent termination	L1 violations, multiple L2 violations
Law enforcement referral	Suspected illegal activity, CSAM

6. Reporting Violations

If you encounter content or users violating this policy, please report it immediately:

All reports are treated confidentially. We do not disclose reporter identities unless required by law.

7. Appeal Process

If you believe your content was incorrectly flagged or your account was wrongly suspended, you may appeal:

• Submit an appeal within 30 days of receiving the violation notice
• Email: appeal@upscale.media
• Appeals are reviewed by an independent moderator who was not involved in the original decision
• We aim to respond within 10 business days

8. Policy Updates

We may update this Acceptable Use Policy from time to time. Significant changes will be communicated via email at least 15 days before taking effect. Continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this policy, please contact us: